Case Study: Coastal Construction Products achieves 60% increase in process efficiency and 40% more daily payment processing with Billtrust

Construction company increases process efficiency and daily payment processing

Coastal Construction Products, a large U.S. distributor of caulking, sealants, waterproofing and repair products, faced highly manual A/R processes that took two business days to process a single day’s intake of 100–400 paper checks. To handle short pays and exceptions, increase invoicing and payment volume, and avoid adding headcount, Coastal turned to Billtrust and its payment and invoicing solutions.

Billtrust automated payment posting, customer selection, invoice matching, GL submission, check scanning/storage and deployed a web-based customer portal. The automation delivered measurable gains: a 60% increase in process efficiency, 40% more daily payments processed (freeing roughly one employee’s time), better data access across departments, and an overall rise in automation thanks to Billtrust.

Coastal Construction Products

Ann Palmer

Accounts Receivable Specialist