Case Study: Coastal Construction Products achieves productivity gains equivalent to 9 FTEs with Billtrust Cash Application

Coastal Construction Products boosts cash application match rates by 42% with Billtrust

Coastal Construction Products, a leading distributor of materials, faced significant inefficiency in its accounts receivable process. The Director of Credit & Accounts Receivable found that her team was spending four out of five days per week on manual work, despite already using some of Billtrust's AR automation solutions for invoicing and cash application. With economic pressures and a 22% growth in AR volumes, the challenge was to scale operations effectively without increasing headcount.

By leveraging Billtrust's machine learning-powered cash application solution, Coastal Construction Products implemented a training and incentive program to improve the system's matching accuracy. This initiative overcame initial team hesitations and led to a 42% increase in cash application match rates. The results were productivity gains equivalent to nine full-time employees, allowing the company to handle increased volume with its existing staff. Billtrust's platform also provided greater visibility into payment analytics, improving both operational efficiency and customer relationships.

Coastal Construction Products