Case Study: Carter Machinery achieves 84% touchless payments with Billtrust

Carter Machinery increases touchless payments to 84% with Billtrust

Carter Machinery, a Caterpillar equipment dealer, faced the challenge of managing rising credit card acceptance costs while wanting to preserve their customers' preferred payment methods. They had attempted to implement a surcharge using the Billtrust customer portal but only recovered 2% of the costs, and internal policy inconsistencies led to some fees being incorrectly waived.

Billtrust worked with Carter Machinery to drive adoption of electronic invoicing and enhance their surcharge configuration for better consistency. The solution implemented by Billtrust resulted in a significant increase in touchless payments, which rose to 84% from 65%. Additionally, ACH payments increased to 82% of all payments, and the digital invoice rate improved to 76%. This allowed Carter to better manage acceptance costs, improve policy compliance, and reduce paper processing fees.

Carter Machinery