Case Study: Action Carting Environmental Services drives $2M in digital payments with Billtrust

Action Carting Environmental Services drives $2M in digital payments with Billtrust

Action Carting Environmental Services, a waste management leader, faced the challenge of inefficient manual processes for invoicing and payments as their customer base grew. Their accounts receivable team was losing significant time and money by mailing paper invoices and processing checks. Partnering with Billtrust for invoicing and payment solutions provided digital options, but initial customer adoption for digital payments was low.

Billtrust's eSolutions Team implemented targeted email campaigns to motivate customers to adopt digital payment options and enroll in the portal. As a result, Action Carting achieved a $2 million increase in digital payments, with 51% of customers receiving electronic invoices and 32% paying digitally. The solution also saved 70 hours of manual labor per month and $23,000 annually in postage costs.

Action Carting Environmental Services

Marisa Rizzo

Director of Billing and Accounts Receivable