Case Study: 84 Lumber achieves $15M in savings and AR efficiency gains with Billtrust

84 Lumber saves $15M and cuts costs 50%+ with Billtrust

84 Lumber, a major building materials supplier, faced challenges with staff turnover in collections and an inefficient, paper-based credit application process that hindered growth. They turned to the vendor Billtrust for its digital Collections and Credit automation solutions to modernize their accounts receivable operations.

Implementing Billtrust's platform enabled 84 Lumber to automate key processes. This allowed 7-8 collectors to handle the workload of 10 and facilitated a 100% electronic credit application process, preventing the need for new hires despite application volume increasing. Key results included cutting postage costs by over 50%, saving more than $15 million annually via compliant credit card surcharging, and significantly speeding up cash flow.

84 Lumber