Case Study: The Crab Place achieves faster checkout and fewer shipping errors with BigCommerce

The Crab Place speeds checkout by 60% with BigCommerce

The Crab Place, a Maryland-based seafood retailer, struggled for a decade to replatform from a legacy custom system. Their complex event-driven business required a highly customized checkout for perishable deliveries, which platforms like Magento and Shopify could not support. They faced issues with mobile performance and unreliable integrations, leading them to seek a flexible solution from BigCommerce.

Using BigCommerce's APIs, The Crab Place built a fully customized, mobile-optimized checkout and integrated it with their proprietary Azure ERP. This solution from BigCommerce resulted in a 60% increase in checkout speed, a 12% decrease in shipping errors, and saved 40 hours per month in operational efficiency, successfully modernizing their ecommerce foundation.

The Crab Place