Case Study: ResMed achieves streamlined B2B ordering—saves 54 work hours/week and onboards 250 distributors with BigCommerce

ResMed breathes easier after launching its B2B business online with BigCommerce

ResMed, a global leader in connected respiratory care, faced major friction launching its India B2B channel: 828 orders were processed by phone and email into spreadsheets, creating poor visibility, frequent errors, strained communication between sales, logistics and finance, and month‑end chaos that consumed about 54 work hours per week and limited support to roughly 100 distributors.

ResMed launched a BigCommerce B2B store in three months, integrating with Sage 300, using login‑only access, customer groups and custom price lists, promotions, inventory controls and localized UX. After training distributors, 100 were onboarded in six weeks and growth reached ~250 users; the site saved ~54 hours/week and 1–2 full‑time equivalents per month, improved inventory visibility and analytics, smoothed ordering with targeted promotions, and freed the team to focus on growth and marketing.

ResMed

Rajiv Shanmungananthan

Customer Facing Applications Lead