Case Study: Shields of Strength achieves 16% online sales growth and major efficiency gains with BigCommerce

Bigcommerce Enterprise’s outstanding service and powerful automation grow sales and improve efficiency

Shields of Strength, an inspirational jewelry company, was experiencing rapid growth but was hampered by a slow, unresponsive ecommerce provider, manual order and B2B processes, and disconnected systems for accounting, inventory, shipping and customer service—costing hours of employee time and delaying resolutions.

By moving to BigCommerce Enterprise the company gained responsive support, a dedicated account manager team and 18 recommended integrations that automated core processes (including order status notifications). The switch delivered a 16% increase in online sales, $65,000 in additional revenue in four months, and saved 42 employee hours per week while improving customer satisfaction.

Shields of Strength

Kenny Vaughan

President and Founder