Case Study: a call center organization exceeds national sales goals with BI Worldwide

Call Center Organization exceeds national goal by 11% with BI Worldwide

The call center organization needed to support a national product roll-out and motivate its representatives to exceed regional, center, and individual goals within a high-volume environment. BI WORLDWIDE was engaged to address this challenge of sales team motivation.

BI WORLDWIDE implemented an incentive program that rallied representatives around both shared and individual goals. The solution utilized data visualization to clearly show progress at every level. This drove strong engagement, with 87% of representatives actively participating, which exceeded the national goal by 11% and achieved the one-million-unit sales target for the launch period.