Case Study: a large financial services company reduces turnover and boosts customer experience with BI Worldwide's recognition program

a large financial services company saves $10.4 million with BI Worldwide

A large financial services company partnered with BI WORLDWIDE to address a disconnect between its inspiring purpose statement, "Lighting the Way to Financial Well-Being," and employee engagement. The company was concerned that this lack of connection was leading to employee disillusionment and high turnover, and it wanted to determine if its purpose was truly resonating with and shaping the behavior of its workforce.

BI WORLDWIDE implemented a recognition strategy named myPurpose, which included Purpose Points to reward key behaviors that supported the company's goals. The solution led to a dramatic 31% reduction in employee turnover in the first year, saving an estimated $10.4 million. Furthermore, the program resulted in an astounding jump in customer experience scores, achieving a four-point gain goal two years ahead of schedule.