Case Study: University of Maryland Medical Center improves Cherwell self-service and reporting with Beyond20

University of Maryland Medical Center - Customer Case Study

The University of Maryland Medical Center needed to improve its Cherwell self-service portal to adhere to best practices and better leverage system functionality, particularly for its Change Management Database and Report Writer. They sought an outside partner with specific expertise and engaged Beyond20 for assistance.

Beyond20 successfully redesigned and rebuilt the self-service portal within the Cherwell environment. Their solution included a comprehensive review of the CMDB, performance enhancement recommendations, and targeted training sessions for staff on CMDB utilization and detailed report creation, equipping the customer with the tools and knowledge for ongoing success.

University of Maryland Medical Center