Case Study: UNC Charlotte achieves a unified IT service catalog with Beyond20

UNC Charlotte - Customer Case Study

UNC Charlotte, a growing state university, sought to centralize its IT services for students, faculty, and staff by creating a comprehensive and easy-to-use Unified Service Catalog. To meet this challenge, they engaged the consulting services of Beyond20.

Beyond20 consultants took a phased approach, reviewing the existing catalog and conducting stakeholder workshops to gather data and feedback. They provided recommendations based on IT service management best practices and drafted the catalog, refining it based on input. The final solution delivered by Beyond20 included a detailed service catalog and a strategic roadmap to guide the university in achieving its broader IT Master Plan goals.

UNC Charlotte