Case Study: State Research University modernizes HR service delivery with Beyond20 and ServiceNow HRSD

State Research University modernizes HR support for 26,000 students with Beyond20

State Research University, a large public research institution, faced significant challenges with its fragmented and manual HR support processes. Employees struggled to find information and submit requests, relying on email and shared inboxes that created inefficiencies and a poor experience. The university partnered with Beyond20 to implement ServiceNow HRSD to centralize and modernize its HR service delivery.

Beyond20 implemented a comprehensive ServiceNow HRSD solution that included centralized HR case management, an expanded employee portal, and digital request forms. This provided employees with a single place for self-service and gave HR teams structured workflows and role-based security for sensitive cases. As a result, the university created a more intuitive and efficient HR experience for employees and staff, reducing manual effort and providing a scalable foundation for future improvements.

State Research University