Case Study: Pennsylvania Department of Transportation improves IT service management with Beyond20's ITIL assessment

Pennsylvania Department of Transportation - Customer Case Study

The Pennsylvania Department of Transportation, a state government agency, sought an ITIL Assessment to support its annual service management objectives and Continual Service Improvement initiatives. Their challenge was to measure their current IT processes, gain visibility into service delivery effectiveness, and determine where to focus their future improvement efforts. They engaged Beyond20 to address these needs.

Beyond20 implemented its ITSM Assessment service, which utilized role- and process-based surveys to evaluate the agency's IT processes against the ITIL framework. The solution provided data-driven recommendations and a comprehensive management report that highlighted strengths and weaknesses. Beyond20 delivered a detailed roadmap with short-, medium-, and long-term recommendations, along with a progress tracking matrix to measure advancement toward process maturity goals.

Pennsylvania Department of Transportation