Case Study: OneNeck IT Solutions consolidates ITSM across locations with Beyond20 and Cherwell

OneNeck IT Solutions - Customer Case Study

OneNeck IT Solutions, a provider of hybrid IT solutions, sought to consolidate its IT service management platform across its numerous locations. To meet this challenge, they selected Beyond20 as their vendor to implement the Cherwell platform.

Beyond20 designed and implemented an initial solution that included Incident Management and quickly expanded it to include Change, Problem, and Configuration Management. As a result of this work, OneNeck successfully migrated 99.9% of its customer base to the new Cherwell system within a remarkably short two-month timeframe.

US Signal