Case Study: a major professional sports league streamlines game-day operations with Beyond20’s ServiceNow FSM implementation

Major Professional Sports League launches game-day workflows before September 20 with Beyond20

A major professional sports league faced the challenge of managing its high-stakes game day operations through inefficient manual processes and limited visibility across multiple arenas. With the new season approaching rapidly, they needed a solution to reduce friction and respond to issues faster. They engaged Beyond20 to implement a ServiceNow Field Service Management (FSM) solution to streamline their complex workflows before the first puck dropped.

Beyond20 implemented automated workflows within the ServiceNow FSM environment, including automatic work order generation and intelligent task assignment based on the game schedule. They also delivered mobile-ready tools and real-time dashboards for arena staff. This provided the league's operations teams with immediate relief, faster response times, and improved data for decision-making from the very start of the season. Beyond20's solution established a strong foundation for the league's future ServiceNow enhancements.