Case Study: Intelligent Decisions improves operational efficiency with Beyond20’s Cherwell implementation

Intelligent Decisions - Customer Case Study

Intelligent Decisions, a provider of IT solutions to the federal government, faced internal process bottlenecks that hindered its ability to manage sophisticated projects like its Dismounted Soldier training system. To modernize its operations, the company engaged Beyond20 and implemented the Cherwell platform to automate and improve its IT service management processes.

Beyond20 consultants demonstrated Cherwell's capabilities and helped Intelligent Decisions build a prototype to automate equipment shipping and maintenance, which provided real-time visibility and immediately boosted productivity. The completed solution won an award for innovation. As a result, Intelligent Decisions gained more capacity to respond to RFPs, identified organizational bottlenecks more easily, and improved its bottom-line performance.

Intelligent Decisions