Case Study: GNC achieves improved IT service management with Beyond20's Cherwell Service Management implementation

GNC - Customer Case Study

The agricultural cooperative GNC engaged Beyond20 to configure a new Cherwell Service Management solution to improve its IT capabilities. The challenge involved implementing and enhancing key processes including Incident Management, Request Fulfillment, Problem Management, a Self-Service Portal, and Service Asset and Configuration Management.

Beyond20 delivered a comprehensive solution that included the design, customization, and training for the new platform. Their work exceeded the base requirements by delivering a new service catalog and self-service portal capability. GNC’s technicians received in-person training and customized online video tutorials, which significantly enhanced their in-house expertise and use of the Cherwell system.

GNC