Case Study: City of Portland improves ITSM strategic planning with Beyond20

City of Portland - Customer Case Study

The City of Portland, a large municipality in the Pacific Northwest, sought to enhance its IT Service Management (ITSM) practices. Their challenge was to improve organizational communication, better align IT services with business goals, and develop a strategic roadmap for all ITSM efforts across the department. To tackle this, they partnered with vendor Beyond20 for strategic planning assistance.

Beyond20 implemented a high-impact ITSM Strategic Planning Workshop for the city's IT department. The solution featured a one-day interactive Polestar® ITSM Simulation, followed by a strategic planning session. This approach provided a shared understanding of ITIL best practices and enabled participants to collaboratively design short-, medium-, and long-term organizational goals, establishing a clear roadmap for their ITSM improvements.

City of Portland