Case Study: a major professional sports league standardizes hardware asset management with Beyond20 and ServiceNow ITAM

a major professional sports league standardizes hardware asset management in 7 weeks with Beyond20

The customer, a major professional sports league, faced significant challenges in managing its hardware assets due to disparate tracking methods and disconnected procurement workflows. This led to duplicate purchases, unused software licenses, and a lack of visibility, creating compliance risks and reactive maintenance. They engaged Beyond20 to implement a ServiceNow ITAM and HAM Pro solution to bring order to these processes.

Beyond20 implemented a phased approach, delivering Phase 1 in just seven weeks. The solution established core hardware lifecycle workflows, provided upfront education, and utilized out-of-the-box ServiceNow functionality. The results included standardized processes, better inventory visibility across locations, a smoother procurement workflow, cleaner data, and clear ownership of tasks at every stage.