Case Study: a global retail conglomerate streamlines operations with ServiceNow platform consolidation from Beyond20

a global retail conglomerate achieves rapid time to value with Beyond20

The customer, a large global apparel company, faced the challenge of merging two distinct ServiceNow systems following an acquisition. This created inconsistencies in managing services and requests, hindering the creation of a unified shared-services model. The vendor, Beyond20, was engaged to consolidate the platforms and align key processes to ensure smooth operations and meet audit requirements.

Beyond20 implemented a solution that included aligning data fields, integrating a critical custom table, and consolidating the service catalog. They also enhanced security with Okta Single Sign-On integration and developed a future roadmap. The result was a fully integrated ServiceNow platform that provided clear operational visibility, enabled data-driven decisions, and significantly reduced manual efforts. This streamlined system improved user experience and empowered the organization to leverage its ServiceNow investment to its fullest potential.