Case Study: a regional bank reduces turnover and earns Best Places to Work status with Beyond Feedback

Regional Bank - Customer Case Study

Beyond Feedback partnered with a regional bank that employed over 1,200 staff and was seeking to better understand and address its employee turnover challenges. The bank needed an effective method to gather insights from departing employees.

The vendor implemented a program featuring employee exit interviews, conducted both online and by phone, coupled with an online reporting dashboard and the delivery of quarterly results and recommendations. This solution provided by Beyond Feedback led to a remarkable 11% reduction in the bank's overall turnover and a significant 21% decrease in teller turnover, ultimately helping the organization earn its Best Places to Work status.