Case Study: Online Retailer achieves world-class employee engagement and a 4% increase with Beyond Feedback

Online Retailer - Customer Case Study

Online Retailer, a 400-employee e-commerce company, needed a reliable way to measure and boost employee engagement and turn survey data into action. They worked with Beyond Feedback to run a biannual employee engagement program using an online reporting dashboard and curated key topics for employee focus-group discussions.

Beyond Feedback delivered twice-yearly surveys, an interactive reporting dashboard, and focused discussion topics that helped the Online Retailer prioritize improvements. The program drove world-class engagement scores, a measurable 4% increase in engagement, and contributed to the Online Retailer becoming a two-time Malcolm Baldrige National Quality Award winner.