Case Study: Industrial Products Manufacturer achieves 10% increase in customer loyalty and 8% revenue growth with Beyond Feedback

Industrial Products Manufacturer - Customer Case Study

Industrial Products Manufacturer, a company with over $725M in revenue, needed to improve customer satisfaction and loyalty while reducing recurring customer problems. They engaged Beyond Feedback to run an annual customer satisfaction and loyalty program that included action alerts, an online reporting dashboard, results and recommendations, and facilitated action planning.

Beyond Feedback delivered the survey program, real-time action alerts and a reporting dashboard, then supported account-level action planning. The work produced measurable impact: a 10% increase in customer loyalty, an 8% increase in revenue growth, a 50% decline in customer problems, and over 20 account-specific alerts identified and acted on.