Case Study: Concord Hospitality achieves faster inventory and ordering, lower carrying costs, and rapid ROI with BevSpot

Concord Hospitality - Customer Case Study

Concord Hospitality, founded in 1985 and now overseeing a large portfolio of hotels with 4,000+ employees, needed to modernize its beverage inventory and ordering processes. Aging scanner-based systems were time-consuming for managers and made frequent inventories and vendor ordering inefficient.

Concord piloted BevSpot at the Marriott at University of Dayton and Marriott at West Des Moines, with quick onboarding and easy-to-use web tools for inventory and ordering. The rollout cut Dayton’s inventory time from about four hours to roughly 1.5 hours, reduced weekly ordering time by 30–45 minutes, lowered sitting inventory by 20%, provided clearer monthly reporting, enabled seamless staff transitions, and delivered a 1.1x ROI with full return on the annual investment within six months while driving down beverage costs.

Concord Hospitality

Jason Kagemann

Food & Beverage Outlets Manager