Case Study: Webflow streamlines pre-tax benefits and boosts employee satisfaction with Benepass

Webflow Overhauls Pre-Tax Administration by Switching From a Legacy Vendor to a Modern Solution

Webflow, a fully remote global website experience platform with 600+ employees across 18 countries, needed a better way to manage pre-tax benefits after struggling with inconsistent support, slow claims resolution, and manual workarounds in its legacy vendor. The team wanted a more intuitive employee experience, stronger data integrity, and a solution that could handle HSA, HCFSA, DCFSA, and COBRA administration without creating extra work for HR.

Webflow switched to Benepass, which provided dedicated implementation support, Workday integration, flexible technology for custom employer contributions, and COBRA administration. With Benepass, Webflow achieved 100% CSAT, 72% first-touch resolution, and 80% of spending on card, while reducing support tickets, improving data accuracy, and streamlining benefits administration.

Webflow

Michelle Vieira

Senior Manager of People Technology