Case Study: Trupanion achieves 80% engagement and 67% lower admin costs with Benepass

Trupanion Achieves 80% Engagement Rate With Flexible Benefits While Reducing LSA Administration Costs by 67%

Trupanion, a pet medical insurance provider with nearly 1,200 employees, needed a better way to manage its lifestyle spending account (LSA) and other flexible benefits. Its previous vendor was expensive, difficult to work with, and lacked self-service reporting, making it hard for the HR and finance teams to get accurate, timely data and support a global workforce.

Trupanion switched to Benepass to centralize benefits administration, improve reporting, and provide more flexible, equitable spending options for employees. With Benepass, Trupanion achieved an 80% engagement rate in 2024 and reduced LSA administration costs by 67%, while also streamlining operations through self-service tools and scalable support for future benefit expansion.

Trupanion

Rachel Mulvihill

Senior Director of Total Rewards and People Operations