Case Study: St. Elizabeth Healthcare achieves rapid onboarding and world-class support with Basis Technologies

Why St. Elizabeth Healthcare Loves the Basis Technologies Customer Experience

St. Elizabeth Healthcare, a long-standing medical provider in the Greater Cincinnati region, needed to quickly onboard and upskill staff on a digital service provider platform and build internal expertise for digital communications. They partnered with Basis Technologies for platform setup, customized training, and ongoing education to address gaps in DSP knowledge and ensure new hires could become productive quickly.

Basis Technologies delivered tailored onboarding, a dedicated Customer Success Manager, and Basis Certified courses (Foundations and Advanced Strategies), combining hands-on setup help with ongoing training. As a result, St. Elizabeth reported new team members were fully up and running in about 2 to 4 weeks, praised fast and thorough support, and achieved strong adoption and confidence in self-service use of the Basis Technologies platform.

St. Elizabeth Healthcare

Nathan Engels

Digital Communications Manager