Case Study: Salesloft Achieves Faster Onboarding and Higher Adoption with EverAfter by Base AI

Salesloft saves 10 hours per customer onboarding with Base

Salesloft, a category leader in sales engagement, faced challenges in providing a consistent and personalized customer success experience across its segments. Their previous model relied on inefficient, one-size-fits-all webinars for onboarding and lacked a single source of truth for scale customers to view goals and product health in real time. They turned to Base and its product EverAfter to find a solution.

Using EverAfter by Base AI, Salesloft built a set of fully branded, customer-facing interfaces embedded directly into their application. The solution provided guided, interactive onboarding and digital success plans that updated automatically using live product data. This implementation by Base saved 10 hours per customer during onboarding, saved consultants 4 hours per week, and increased product adoption by 15% after guided onboarding.

Salesloft