Case Study: Gateway Mechanical Services achieves comprehensive email security and blocks 72,000 malicious emails/month with Barracuda Networks' Total Email Protection

Ransomware spurs move to modern solution Industrial refrigeration provider gets comprehensive email security

Gateway Mechanical Services, Western Canada’s largest commercial and industrial refrigeration and HVAC provider (about 400 employees), suffered a costly ransomware attack that crippled servers and forced overnight rebuilding after existing protections (Microsoft Advanced Protection and FireEye) were bypassed. The incident highlighted the need for stronger, more comprehensive email security to ensure business continuity and prevent future breaches.

Gateway replaced its previous solution with Barracuda Total Email Protection—combining Essentials, Sentinel, PhishLine, and Forensics & Incident Response—for a quick rollout and single-pane management. The multilayered approach delivered advanced anti-phishing, user training and rapid remediation, blocking roughly 72,000 malicious emails per month, saving over 100 hours of work, and lowering resource overhead with easy administration and award-winning support.

Gateway Mechanical Services

Jamie Milliken

Systems Analyst