Case Study: Horizon Managed Services achieves rapid recovery of mission-critical data with Barracuda Networks' Backup - MSP

MSP Saves Multimillion Dollar HVAC Business from Data Disaster

Horizon Managed Services, an MSP founded in 2013 serving SMBs, faced a critical challenge when a legacy BDR provider failed to deliver backups after an Exchange Server crash and a multimillion-dollar HVAC client experienced a RAID-related server failure. The client—relying on a 2 TB VM Delta application for remote monitoring—lost visibility into critical systems and urgently needed a reliable recovery solution.

Horizon migrated all clients to Barracuda Backup - MSP and used the appliance to restore the HVAC company’s mission-critical VM Delta application within four hours, with remaining virtual machines and the rest of the 2 TB dataset restored shortly after. The rapid recovery averted a catastrophic business outage, proving the solution’s reliability and prompting Horizon to require Barracuda backup for all customers.

Horizon Managed Services

Ricky Wilkerson

IT Technician