Case Study: DuoCall MSP grows its cyber business 35% with Barracuda Networks' Managed XDR

How DuoCall MSP grew its cyber opportunity with Barracuda

DuoCall MSP, founded in 2007, is a fast‑growing managed services provider offering networks, voice, IT and cybersecurity—especially for hospitality and motor factors—and holds ISO 9001 and 27001 certifications. Faced with rising customer demand for stronger cyber defences, DuoCall needed to build a focused cyber practice, upskill its team, and drive revenue and profit growth while maintaining great customer experience.

DuoCall partnered with Barracuda to deploy Barracuda Managed XDR, an open, AI‑powered XDR platform with SOC support that automates threat detection and response, centralises visibility, scales to non‑managed customers, and avoids costly infrastructure changes. The result: rapid enhancement of DuoCall’s cyber capabilities and faster deployments, with its MSSP/cyber business growing to 35% of annual revenue over three years and driving stronger overall growth and customer loyalty.

DuoCall MSP

James Bradley

Co-Founder