Case Study: Wyndham Hotels and Resorts achieves flexible, resilient call routing with Bandwidth Maestro

Wyndham Hotels and Resorts routes calls to Canary voice AI across 550+ properties with Bandwidth

Wyndham Hotels and Resorts, a global hospitality company, sought to implement a customer-facing generative AI solution to enhance guest experiences and address challenges like staffing shortages and rising labor costs. They partnered with Bandwidth to integrate this new technology seamlessly with their existing Five9 CCaaS platform without causing disruption or vendor lock-in.

Using Bandwidth's Maestro platform, Wyndham gained flexible and resilient call routing, which allowed them to seamlessly direct calls to Canary's voice AI. This solution provided a de facto disaster recovery plan and maintained dial plan continuity. The implementation has been highly successful, with over 550 properties already onboarded to the new AI system, which handles property-related inquiries and helps boost direct bookings.

Wyndham Hotels and Resorts