Case Study: TrueDialog improves message deliverability with Bandwidth

TrueDialog cuts delivery-related support tickets by 100% with Bandwidth

TrueDialog, an enterprise text messaging platform, faced significant message delivery challenges and support ticket spikes following new 10DLC enforcement in early 2024. Their customers experienced messages being unexpectedly flagged or blocked, threatening engagement and revenue. To address this, TrueDialog partnered with their vendor, Bandwidth, to improve their messaging service.

Bandwidth provided the underlying connectivity and detailed carrier insights that enabled TrueDialog to develop TrueDelivery, an AI-powered tool for optimizing messages before they are sent. This solution resulted in a dramatic improvement, reducing undelivered messages by up to 85% and virtually eliminating delivery-related support tickets. Bandwidth's reliable number availability, responsive service, and proactive regulatory updates were also crucial to the success of this partnership.

TrueDialog