Case Study: QWASI achieves rapid voice and IVR enablement for its omnichannel platform with Bandwidth

QWASI Chooses Bandwidth’s App Platform to Give a Voice to Its Omnichannel Platform

Qwasi, the maker of the cloud-based AIM omnichannel user interface for enterprises, needed to add voice calling and IVR to its platform without building costly telecom infrastructure. Qwasi chose Bandwidth’s direct-to-carrier cloud communications APIs (Bandwidth’s App Platform) to provide carrier-grade voice and IVR functionality that integrates with its global messaging and engagement features.

Bandwidth delivered flexible APIs that Qwasi integrated in a matter of weeks, enabling phone call notifications and customizable IVR with minimal development effort. By working directly with Bandwidth, Qwasi minimized upfront investment, avoided reseller markups, accelerated time-to-market and gained scalable, reliable voice services to support its enterprise customers.

Qwasi

Jon Thies

Chief Technology Officer