Case Study: Purple Communications achieves FCC TRS compliance and rapid user growth with Bandwidth

Purple Needed a Partner to Help Meet New FCC Mandates

Purple Communications, a leading provider of communication services for people who are deaf or hard of hearing, faced a new FCC mandate for telephone relay services (TRS) and needed a reliable partner to meet the compliance and operational challenges. After evaluating providers, Purple selected Bandwidth to help implement the required TRS capabilities using Bandwidth’s communications APIs, nationwide VoIP/9-1-1 footprint, and web-based tools.

Bandwidth delivered a turnkey solution—providing the largest U.S. 9-1-1 termination footprint, a web interface with a full API, and a branded end-user portal—achieving a 99% address acceptance rate on first submission. By integrating Bandwidth’s API and web tools into Purple’s signup flow, Purple launched months ahead of the FCC deadline, added thousands of new users rapidly without manual support, and freed up critical resources.

Purple Communications

Tony LaRosa

Vice President