Case Study: ProviderTech achieves scalable, secure patient SMS engagement with Bandwidth's Direct-to-Carrier Messaging API

ProviderTech Takes a Dose of Bandwidth’s Direct-to-Carrier Messaging API to Enhance Patient Engagement

ProviderTech is a mobility platform that helps health care organizations communicate securely and confidentially with patients via SMS. As the company rapidly scaled, it needed a more robust, HIPAA-sensitive messaging backend that could provision numbers instantly and give greater control over message delivery—so ProviderTech moved to a direct-to-carrier approach with Bandwidth, using Bandwidth’s Communications API (direct-to-carrier messaging) to power its CareSMS platform.

Bandwidth enabled ProviderTech to integrate quickly (the team set everything up in a couple of days), send 1‑ and 2‑way encrypted messages over a Tier 1 carrier network, and provision phone numbers on the fly—removing limits on numbers or pre-paid credits and improving provider/patient workflows. The Bandwidth solution delivered greater security, pricing and scalability, better user experience for providers and patients, and positioned ProviderTech to continue growing its SMS-driven engagement (leveraging the 99% read rate of text messages) across the mass health care market.

ProviderTech

Eric Stenson

Co-Founder & Chief Technical Officer