Case Study: Phone.com achieves faster number provisioning and major cost savings with Bandwidth

Phone.com Relies on Bandwidth Communications APIs to Help Deliver the Ultimate Business Phone Experience

Phone.com, a cloud-based phone system provider for small and medium-sized businesses, was struggling with slow number provisioning, poor customer service, and pricing that didn’t scale with growth from its prior CPaaS partner. To fix these issues it selected Bandwidth as its primary network and CPaaS provider, leveraging Bandwidth’s Communications APIs and mobile SDKs to provision phone numbers and features directly through the Phone.com user interface.

Bandwidth’s Communications APIs and responsive engineering support let Phone.com tap directly into Bandwidth’s network for Toll Free, Voice and SMS, replacing weeks-long delays with immediate help and streamlined provisioning. The partnership delivered measurable benefits—reduced overall costs, faster access to nationwide numbers, and quicker issue resolution—resulting in smoother operations and better service for Phone.com’s customers.

Phone.com

Joel Maloff

Senior Vice President of Strategic Partnerships and Alliances