Case Study: PennyMac achieves 50% communication cost savings with Bandwidth

PennyMac saves 50% on communications costs with Bandwidth

PennyMac, a major U.S. mortgage lender, needed a modern telecommunications partner to support its digital transformation and migrate from an on-premises setup to the cloud. The challenge was to ensure business continuity, gain more control over call flows, and consolidate services for their large-scale contact center and corporate operations. They partnered with Bandwidth, leveraging their Voice services and SIP trunking.

The solution involved implementing a Bring Your Own Carrier (BYOC) approach with Bandwidth, consolidating all communication services through their APIs and SIP trunks. This provided PennyMac with a resilient, cloud-based telephony foundation. The results included at least 50% savings on communication costs, reliable support for over 2 million calls per month, and enhanced capabilities for compliance and customer experience. Bandwidth's technology enabled real-time data integration and greater engineering control, supporting PennyMac's growth for over a decade.

PennyMac