Case Study: Outdoor Network achieves scalable, zero-downtime customer communications with Bandwidth

Outdoor Network handles 50K+ weekly interactions with Bandwidth

Outdoor Network, a multi-brand retailer of outdoor vehicle parts and accessories, faced the challenge of unifying its complex and fragmented communications systems across its numerous brands and dealership locations. They needed to deliver a consistent, high-quality customer experience while scaling to handle over 50,000 weekly interactions. To address this, they turned to vendor Bandwidth to provide a reliable communications backbone for their Genesys Cloud CX platform.

By implementing Bandwidth's Bring Your Own Carrier (BYOC) integration and Number Reputation Management solution, Outdoor Network unified its call routing, preserved local phone numbers, and protected its outbound calling from being labeled as spam. The results included zero downtime, a vastly simplified process for onboarding new locations, and the ability to seamlessly handle all customer interactions. Bandwidth's reliable voice platform provided the stable foundation that allowed the company to scale its operations with greater control and flexibility.

Outdoor Network