Case Study: NAVEX achieves resilient, modernized voice communications with Bandwidth

NAVEX migrates 16,000 phone numbers to the cloud with Bandwidth

NAVEX, a compliance and risk management platform, faced challenges with its legacy telephony provider, including difficulty scaling, slow innovation, and the risk of service disruption. Managing and porting phone numbers was a slow and opaque process, which was a critical problem for services like their EthicsPoint hotline. To achieve greater resilience and uptime, they turned to the vendor Bandwidth for a cloud-based voice solution.

Bandwidth implemented its all-IP VoIP technology, providing NAVEX with a redundant and resilient network. The vendor's intuitive porting experience allowed NAVEX to successfully migrate over 16,000 phone numbers to the cloud. This resulted in improved network resilience, financial gains from dismantling old infrastructure, and a modernized, reliable calling experience for their customers.

NAVEX