Case Study: Inclusa reduces service tickets and improves call quality with Bandwidth's Microsoft Teams Direct Routing

Inclusa reduces service tickets by 156% with Bandwidth

Inclusa, a Wisconsin-based non-profit healthcare organization serving over 15,000 members, faced significant challenges with its unreliable voice calling platform. The high volume of support tickets related to call quality and instability was consuming IT resources and hindering their mission. Inclusa turned to vendor Bandwidth for a solution as they planned their migration to Microsoft Teams.

Bandwidth provided Inclusa with its Direct Routing for Microsoft Teams solution and dynamic E911 services. The implementation, completed in four months for 1,200 users, resulted in a dramatic 156% decrease in voice-related service tickets. Bandwidth's direct support and reliable call quality significantly improved the experience for Inclusa's largely remote workforce.

Inclusa