Case Study: ibex achieves lower telecom costs and easier global scaling with Bandwidth cloud voice

Ibex modernizes CX operations with Bandwidth, managing 175M customer interactions

ibex, a global business process outsourcing company, faced high operational costs and scaling challenges due to its reliance on a traditional, expensive contact center platform. To modernize its operations and support its diverse global clients, ibex sought a cloud-based telephony solution and partnered with vendor Bandwidth to implement its Bring Your Own Carrier (BYOC) service for Genesys Cloud CX.

By switching to Bandwidth's cloud voice services, ibex significantly reduced hardware costs and overhead. The vendor provided easy number provisioning and porting, expert 24/7 support, and the global reach necessary for ibex's expansion. This solution resulted in substantial cost and time savings for ibex, allowing the company to offer more attractive rates to its clients and scale efficiently into new markets.

Ibex