Case Study: Heymarket achieves faster SMS onboarding and higher 10DLC approval rates with Bandwidth

Heymarket achieves 94% 10DLC acceptance with Bandwidth

Heymarket, an omnichannel messaging platform for enterprises, faced the challenge of needing to seamlessly migrate their clients' existing phone numbers onto their platform for compliant business messaging without causing service disruption. They also needed to navigate the complex 10DLC registration process efficiently for their customers. To achieve this, they partnered with the vendor Bandwidth for its messaging infrastructure and number hosting services.

Bandwidth's solution provided decoupled number hosting, allowing Heymarket to text-enable any existing business number without downtime. Bandwidth's Registration Center also gave critical visibility into the 10DLC process, enabling targeted support. This resulted in a 94% 10DLC registration acceptance rate, a 10% year-over-year improvement, and the reliable delivery of over one billion messages for Heymarket's enterprise clients.

Heymarket