Case Study: GigSalad achieves faster, more reliable messaging (response times cut from hours to minutes) with Bandwidth Communications APIs

GigSalad Switches to Bandwidth for Higher Quality Communications APIs to Help Artists Get Gigs and Event Hosts Book Talent

GigSalad, a premier online marketplace for booking entertainment, needed to eliminate miscommunication and time lag in customer-to-customer messaging that was slowing bookings. After scaling exposed poor deliverability with a telco-based email gateway, GigSalad turned to Bandwidth and its Communications API to support the text-heavy interactions central to its booking experience.

Bandwidth’s Communications API replaced the unstable gateway with a scalable, carrier-grade messaging solution, enabling GigSalad to send thousands of text messages per day through a seamless API. As a result of Bandwidth’s implementation, message deliverability and response rates improved significantly—average response times dropped from hours to minutes—creating tighter communication loops and faster bookings.

GigSalad

Locke Bircher

Lead Engineer