Case Study: GigSalad improves message deliverability and response times with Bandwidth messaging APIs

GigSalad cuts SMS response times from hours to minutes with Bandwidth

GigSalad, an online talent marketplace, needed to improve the reliability and scalability of its text messaging platform, which was crucial for communication between artists and event hosts. Their previous telco-based email gateway was failing to deliver messages reliably as their business grew, threatening the booking process. To address this challenge, GigSalad switched to Bandwidth's Messaging API.

By implementing Bandwidth's communications APIs, GigSalad gained a stable and scalable messaging solution. The results were significantly improved message deliverability, which led to tighter response loops and faster communication. Average response times between users dropped from hours to minutes, enabling bookings to be confirmed in less than an hour and supporting the sending of thousands of texts per day.

GigSalad