Case Study: Fusion Communications achieves FCC‑compliant nationwide E9‑1‑1 and tailored emergency support with Bandwidth

Fusion Needed FCC-Compliant E9-1-1 for Its Unique Government and Military Customer Base

Fusion Communications, a provider of hosted phone systems for corporate, government and military customers, needed an FCC‑compliant E9‑1‑1 solution for VoIP tailored to its unique and often remote customer base. Dissatisfied with other alternatives, Fusion Communications sought a partner that could meet strict regulatory requirements and support emergency services for sites such as overseas facilities and oil rigs.

Bandwidth delivered a purpose‑built emergency network and E9‑1‑1 services—covering Basic, Enhanced and Next‑Generation functionality—providing call routing, real‑time address validation and integrated back‑office tools on a single platform. As a result, Fusion Communications achieved nationwide E9‑1‑1 coverage and customized support for remote sites (including Gulf of Mexico oil rigs), while Bandwidth’s new reporting and bulk import tools sped up provisioning and led to faster customer implementations.

Fusion Communications

Robyn Smith

Vice President, Service Operations