Case Study: Capital One achieves cloud telephony scale and secure customer experience with Bandwidth

Capital One scales 100% cloud telephony with Bandwidth

Capital One, a major U.S. bank, required a cloud-first telecom partner to help manage the immense complexity of its customer communications while ensuring a seamless, secure, and frictionless experience. Their legacy systems lacked visibility and control, leading to brittle connections that impacted customer trust. They partnered with Bandwidth to leverage their Voice API and end-to-end IP connectivity to overcome these challenges.

By implementing Bandwidth's solutions, Capital One gained end-to-end visibility into call flows, eliminated unnecessary PSTN hops, and utilized rich APIs for greater control and faster deployment of security measures. This provided the enterprise-grade scalability and operational automation needed to handle massive call volumes. The results included a streamlined, secure customer experience that contributed to Capital One being ranked #1 in J.D. Power's National Banking Satisfaction Study.

Capital One