Case Study: Atento achieves rapid risk reduction and 98% CMDB accuracy with Balbix

Achieving rapid risk burndown and CMDB hygiene with Balbix

Atento, a top-five CRM and CX BTO provider operating in 17 countries with 110K+ agents, faced major challenges keeping its CMDB and asset inventories accurate and actionable. Reporting lived across multiple tools and required hundreds of hours of manual consolidation, so Atento implemented Balbix’s AI-powered cyber risk management platform to gain real-time asset and risk visibility and improve CMDB hygiene.

Balbix used AI and LLMs to deduplicate, correlate, and normalize assets, OS/software, and location data into a unified dashboard, empowering regional CISOs to prioritize vulnerabilities by real-world exploitability and controls. The deployment delivered measurable impact: 98% accurate ServiceNow CMDB hygiene, real-time visibility across 100% of infrastructure, a 67% improvement in mean-time-to-patch, decommissioned redundant VM tools, and monetary risk quantification that improved executive decision-making and cost savings.

Atento

Luiz Frota

Atento