Case Study: Leading Health System achieves $700K cost savings by replacing pagers with Backline by DrFirst

Leading health system saved $700K by replacing pagers with mobile platform

Leading Health System, a leading academic health system, was struggling with insecure, inefficient pager-based communications—over 5,000 pagers costing about $10/month each, frequent non‑HIPAA messages, and no sender identity, urgency level or patient context. To modernize and secure clinical workflows, they engaged Backline by DrFirst to replace pagers with a mobile clinical communication platform.

Backline by DrFirst deployed a HIPAA‑compliant, real‑time mobile platform that enabled bi‑directional messaging (with easy escalation to voice/video), reduced unnecessary alerts, and improved auditability and clinician collaboration. The health system retired 5,000+ pagers, achieved $700K in first‑year cost savings, delivered consults 89% faster, and reported faster response times and higher clinician satisfaction.